Green screen and code like "); d.writeln(" "); | Top

When trying to access a course after logging into WebCT, some users have reported getting a green screen and code like "); d.writeln(" "); displaying in their browsers instead of the WebCT course.

It has been reported that this can be caused by the RX Bar (Search Engine Bar) that can be installed when you install peer-to-peer file sharing applications like Kazaa.

Users have found that this problem can be resolved by uninstalling the RX Bar.

1. In Microsoft Windows, open the Control Panel.
2. Open Add or Remove Programs.
3. Find the entry for RX Bar, then click Change/Remove.
4. If prompted, confirm that you want to remove the program.
5. Restart your computer.

See also:

* More about spyware and WebCT.
* Ask Dr. C discussion thread: Class Problem

Back to top

HTTP 403 Forbidden or Access Denied Errors | Top

When trying to log into WebCT, some users have reported getting "403 Forbidden" or "Access Denied" error messages.

One possible cause is an Internet Explorer 6 update installed by Windows Update. Some users found that this problem could be resolved by changing an Internet Explorer setting:

1. In Internet Explorer, from the Tools menu, select Internet Options.
2. Click the Advanced tab.
3. Under Browsing, clear the checkbox for Show friendly HTTP error messages.
4. Click OK.
5. Restart the Internet Explorer browser.

If this problem persists after changing this setting and restarting your browser, it may be caused by spyware or deceptive software on your computer. Read more about spyware and WebCT.